INNOVation
Adapting services and communication to meet today's customer needs
Customer:
As a semi-government innovation provider and network partner of central Switzerland, ITZ is facing many demands and stakeholders. In addition, streamlined communication in a constantly changing environment is a major challenge.
Challenge:
The young team collaborates and communicates often remotely due to the pandemic. Many soft factors that are key for the team’s success and creativity were challenged due to this mode of working.
How we helped:
- Design Thinking and Exploration workshop
- New website with a consistent design as well as improved and uniform communication
Impact:
New ways of customer interaction and a clearly defined offering. Strengthened the umbrella brand ITZ.
“Herzlichen Dank für euer Mitdenken, Mitschaffen und Mittragen. Noch nie hatte ich sowenig zu tun in einem Projekt wie diesem. Ihr habt euch in unser Denken und Tun versetzt, Verantwortung übernommen die richtigen Aussagen zu treffen und dafür gesorgt, dass sich das Resultat echt zeigen lässt!
Ich bin stolz auf eure Arbeit und unsere Webseite. Wir werden dies noch feiern! Versprochen.“
CHRISTOPH LANG, General Manager
Do you need a sparring partner to rethink your current services and products? Let’s talk about innovation and how we make your business relevant for your customers in the future.